Crockett & Jones - Shoe Repair
The product is exclusively found at our Wendover Store
If you are intreated in this product please visit our Buckinghamshire store. If you are unable to get to us please contact us on 01296625488 or shop@andrewgardner.co.uk
Delivery and Shipping
Delivery and Shipping
Royal Mail Tracked 48hr - All orders over £100 nationwide shipping will be included.
Royal Mail Tracked 24hr / DPD - £8 shipping fee charge will be added to your order. Orders places Tuesday/Saturday will be shipped the same day or next the next business day. For orders placed Sunday or Monday all orders will be shipped Tuesday.
Royal Mail Tracked 48hr - For orders under £100 a £6 shipping fee charge will be added to your order.
Returns
Returns
It's important to remember that you have a period of 21 days after your delivery date to submit a return request. In the event that more than 21 days have elapsed since your purchase, we will be unable to offer you a refund or exchange.
By sending your shoes back to the Crockett & Jones factory in Northampton, they are lovingly repaired on the exact last number on which they were originally made. Sometimes more than 25 years ago…
To raise a repair, please chose one of our repair options a member of our staff will be in touch to manage your repair directly with the Crockett & Jones factory.
A NEW LEASE OF LIFE.
One of the benefits of owning a pair of Goodyear welted shoes is that you can have them re-soled without damaging the uppers, thereby prolonging their lifespan. Crockett & Jones full refurbishment service is available to book directly with our factory.
Your shoes will arrive at the Crockett & Jones factory in Northampton, where they will first be stripped down, leaving the upper and insole intact. Next, they will be re-welted on the appropriate last (in order to retain their shape), before being re-soled and re-heeled. Finally, the new soles are finished to the factory standard and the uppers receive a clean and polish. Depending on the condition of your shoes, repairs can be carried out up to 4 times.
What to do next
Once your order has been placed you will need to put your order number and contact details in the box with the shoes before posting to us.
Please post to the below address
We recommend using a trackable shipping service as we can't take responsibility for items lost in postage. Alternatively drop them off to our Buckinghamshire store.
- Please note that Crockett & Jones cannot accept shoes back for refurbishment if they have previously been re-soled by an outside party.
- Please note we will only post shoes back to the billing address provided on the order.
- Please don’t send us your accessories with your shoes as we cannot be held liable for them. All we need is your beloved shoes.
We recommend using a trackable shipping service as we can't take responsibility for items lost in postage. Alternatively drop them off to our Buckinghamshire store.
Please Note: This service Can take up to 10/12 weeks
Phone: 01296 625488
Email: shop@andrewgardner.co.uk
